Web Site Policy and Terms

 1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on V3Tri's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;

use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on V3Tri's web site;

remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by V3Tri at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on V3Tri's web site are provided "as is". V3Tri makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, V3Tri does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

 

4. Limitations

In no event shall V3Tri or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on V3Tri's Internet site, even if V3Tri or a V3Tri authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on V3Tri's web site could include technical, typographical, or photographic errors. V3Tri does not warrant that any of the materials on its web site are accurate, complete, or current. V3Tri may make changes to the materials contained on its web site at any time without notice. V3Tri does not, however, make any commitment to update the materials.

6. Links

V3Tri has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by V3Tri of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

V3Tri may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to V3Tri's web site shall be governed by the laws of the State ofAZwithout regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

9. Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

10.  Security

Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

11.  Risk of Loss

All items purchased from V3Tri.com are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

12.  Returns, Refunds, and Title

V3Tri.com does not take title to returned items until the item arrives at our fulfillment center.  All returns or refunds must be returned in new, unused, original packaging to be eligible for return or exchange.  No item may

 Return Policy

V3Tri.com wants you to shop with confidence. That’s why we provide you with a “No-Hassle” satisfaction guarantee. If any item you purchase from us doesn’t meet your expectations, send it back within 30 days - we'll issue a full refund of the original purchase price (minus shipping charges) via the same payment method you used originally. Unlike much of our competition, we do not charge a restocking fee or penalty.

 There are a just a few exceptions:

For your safety, we do not accept returns on nutritional/food products.

Custom-assembled products (a complete bike built of components you selected, a wheelbuild, etc)

Computer software, DVDs, or other electronic media; and tools which have been opened may not be returned for a refund. Damaged or defective items may be replaced with the same title only.

If your purchase included any free promotional items ("free socks with shoe purchase", "freeDVDwith helmet purchase") don't forgot to include the freebie item with your return so we can issue you a full refund.

 How to return an item

E-mail sales@V3Tri.com to request a return authorization and indicate the item to be returned and the reason.

You are responsible for return shipping charges. V3Tri.com is not responsible for items lost or damaged in shipping (please use a carrier that provides tracking and/or delivery confirmation).

If you’d like additional items as replacements, please make an online or telephone order for them at your convenience.

If you paid by Credit Card, credit will be applied to the card used to place the original order. Please allow one billing cycle to see the refund on your statement or online banking.

If you paid by check or money order, please allow 2 weeks after the return is processed to receive a refund check in the mail.

If you paid by PayPal, V3Tri.com will issue a refund to your PayPal account. Please allow 7-10 business days.

 My order was damaged in shipment.

All items that are shipped out from V3Tri.com are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call V3Tri.com Customer Service immediately. We will contact the Delivery Company and file a damage claim. V3Tri.com will arrange for the Delivery Company to pick up the damaged package. Do not take the item for a ride. Do save all boxes and packing material for inspection by the freight carrier. Once a damage claim is made and accepted with the carrier, a claim number is generated. At that time V3Tri.com will work on re-processing the order for the lost or damaged items.

Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.

 Wrong item was shipped

Please call us immediately regarding any mistakes on your order. We need to hear about problems within seven days of order receipt. It also helps us to maintain accurate inventory for all our customers.

 Our Mistake

You gave us a correct part number and we made a mistake:

If an item is missing, make sure and finish checking your order before calling. Inspect packing materials carefully for smaller items. It is easy for small items to get wrapped up in the packing material.

Let us know which item(s) you received incorrectly or were missing. We will go over the situation with you.

We will find the simplest, fastest way to resolve our mistake. We will reimburse return ground freight on any mis-shipped items the fault of V3Tri.com. We want this to be corrected as simply as possible.

 Your Mistake

You placed your order, or gave us on the phone, an incorrect part number(s), or perhaps you just decided it wasn’t what you wanted:

Call us up. Let us know the Order number and V3Tri.com part number(s) in question.

V3Tri.com will issue an RMA (Return Merchandise Authorization) number. Return the product using your choice of carrier; we recommend a carrier that offers tracking and insurance.

Please be aware that we cannot be responsible for returned parts until there is a V3Tri.com confirmation signature with the carrier.

 Parts must be in original packaging. No returns on parts that have been installed, ridden, used. Please do not use display boxes as shipping cartons.

We will issue credit for the item(s) being returned. We do not refund the original shipping charges.

You are responsible for paying return freight on returns that are not the fault of V3Tri.com.